Tech Support for Course Creators: How a VA Can Handle Troubleshooting & FAQs

Tech glitches. Login issues. Confused students.

Course creators deal with this stuff all the time - and honestly, it’s exhausting.

They’re trying to stay focused on creating content and promoting their programs, but instead, they’re stuck answering emails like “The link doesn’t work!” or “Where do I find Module 3?”

Enter a course creator’s greatest solution: YOU!

Stepping into a tech support and FAQ role as a virtual assistant might sound intimidating. 

But the truth? You don’t need to be a tech wizard to make a huge difference. You just need to be organized, responsive, and willing to learn.

Let’s break down how you, as a VA, can offer game-changing tech support that keeps course creators - and their students - happy and stress-free.

Why tech support is a big deal for course creators

Most course creators aren’t tech people. They’re coaches, teachers, creatives, or service providers. So when students run into problems, it pulls the creator out of their zone of genius.

Common tech headaches include:

     🆘 Students not getting login info
    🔗 Broken or outdated links
    ⏸️ Video playback issues
    👎 Email automations not triggering
    🗓️ Calendar confusion for live calls 
    🚫 Simple platform bugs or user errors

Each of these might take 5-10 minutes to handle individually…but they add up fast. And when support lags, students can get frustrated or even request refunds.

So yes, tech support is a big deal. That’s why your work as a dependable VA can make such a powerful impact.

What “tech support” really means for a VA

You might hear “tech support” and imagine fixing broken code or talking to software engineers. 

But most of the time, tech support for course creators is more about communication and troubleshooting than heavy tech skills.

Here’s what it really includes:

• Answering student questions about where to find things
• Testing links, logins, or modules
• Helping people reset passwords
• Escalating any major bugs to the platform’s support team
• Updating outdated or missing info
• Keeping an eye on automations and email sequences
• Explaining how to access course material in a simple way
  
  

Think of yourself as the calm, friendly go-between that keeps everything running smoothly.

I mean who do you think would be better to connect students to what they really need? You or some tech support guy who doesn’t understand the big picture?

How to manage student FAQs like a pro

One of the easiest ways to support a course creator is by answering the same questions their students ask over and over. You’ll start to notice patterns pretty quickly:

     “How do I log in?”

     “What’s the Zoom link?”

     “When does the next module open?”

     “How long do I have access?”

     “Will there be a replay?”

These questions are important to students but can really slow a creator down when they have to answer each one personally.

💡 What you can do:

Create an FAQ document or space for the course and keep it updated

Use saved responses in platforms like Streak, Gmail, or Hubspot

Track common questions so you can add them to future versions of the course

Respond quickly and in a friendly tone that matches the brand voice

This shows the course creator that you understand their students and are helping build a better experience overall.

Handling basic troubleshooting (no coding needed)

You might not know how to build a website, but you can still be incredibly helpful when tech issues come up.

Here’s a checklist of things you can do as a VA:

• Try logging in as a test user to confirm student issues
• Click through each module before launch to test buttons and links
• Check that emails and automations are firing properly
• Make sure video files are uploaded correctly and linked
• Test purchases and checkout flows before launch day
• Monitor messages or tickets during launch week to catch issues fast
• Check tech tool statuses to confirm the issue is with the platform and not your setup
  
  

Most of this can be learned as you go - and once you know the creator’s tech stack (Kajabi, Teachable, Thinkific, etc.), it becomes second nature.

Be the bridge between students and the platform

You’re not expected to fix every tech problem. Sometimes, the issue is with the platform itself.

But here’s what you can do:

• Gather all the info about the problem (screenshots, student emails, etc.)
  
• Submit a clear support request to the platform’s help team
  
• Follow up so nothing gets missed
  
• Update the student once it’s fixed
  

The course creator doesn’t have to lift a finger - you’ve handled it.

Even just doing this saves them so much time and energy.

Tools that make tech support easier for VAs

You don’t need a huge toolbox to get started. Utilizing a few simple tools can help you manage tech and support tasks!

If you get familiar with even a few of these tools, you’ll be a huge asset.

You don’t need to be “techy” - you just need to be helpful

Here’s a little secret: most successful VAs didn’t start out as tech experts. They started out as good communicators, solid troubleshooters, and helpful people who weren’t afraid to click around and figure things out.

That’s exactly what my course, Learn How to Become a VA, is designed to teach. If you want to help course creators, this course will walk you through:

👉 What kinds of tech and tasks they need help with

👉 How to respond to students and fix common issues

👉 How to feel confident (even if you’re brand new)

It’s the perfect fit if you want to go from “I think I could do this” to “I am doing this.”

Want to be the tech hero every course creator needs?

You don’t need fancy skills or years of experience to provide real tech support. You just need a little training, a good attitude, and a willingness to dig in and help.

So start small. Get curious. Ask questions. Test things.

You’ll be surprised how quickly you become the person your client can’t live without.

💬 Let’s Chat:

What kind of tech tasks feel most doable for you right now?

Have you ever helped a course creator solve a student issue?

Drop a comment below - I’d love to hear where you’re at and how you’re growing!